FAQ


General Product Information

What is anewall?

anewall features a line of wall decor that was created for people searching for an affordable vintage wall decor lineup. anewall is a breath of fresh air for consumers searching within the cheap, bland, and otherwise repetative wall decor marketplace. anewall is all about allowing the customer to customize their space to be unique and different.

Where are anewall products manufactured?

All anewall products are produced in Vancouver, B.C., Canada.

What is the anewall Canvas material?

Neschen Monet Canvas is a heavyweight coated canvas. This canvas is a strong, yet flexible canvas that features a matte texture. The monet canvas specialized coating allows for a vibrant, photorealistic print that is sure to impress.

What is the difference between the Museum Wrap and Gallery Wrap options

Gallery Wrap refers to an image that appears on the sides of the frame as well as the front. When Gallery Wrap is selected your canvas print will include a 2" white border around the image to allow overlap around the frame.
 Museum Wrap refers to an image that appears only on the front of the frame, while the sides of the frame have a black border. When Museum Wrap is selected your canvas print will include a 2" black border around the image.

How much of my image will I lose if I choose the gallery wrap option

The depth of anewall standard stretcher bars are 1.5". You will lose 2" inches of the photo on each side.

What is the anewall Matte Print?

anewall uses the highest quality, 9mm Matte Paper that provides the highest quality photorealistic prints. Matte Print is an excellent choice for image clarity, bringing accurate color reproduction and vibrant color reproduction. Use this material in the frame of your choice for the best results.

What are your Wallpapers and Wall Murals printed on?

We offer two different types of material for our wallpaper and mural designs. Pre-pasted Wallpaper is a classic, flat-matte finish wallcovering option for all your decor needs. It is a permanent wall covering option and simply requires water to activate the adhesive pre-pasted on the back of the paper. The wallpaper will adhere smoothy to flat clean, walls and doesn't require any additional glues or pastes for installation. Self Adhesive Vinyl is a great choice for simple and quick changes to your decor. Our wall vinyl will adhere to nearly any flat surface and requires no paste or tools for installation, just peel and stick. This particular wall vinyl features a removable and repositionable adhesive which allows you to move and change your design for up to a full year. Easy to use and easy to remove.

How do I apply your wallpapers?

You can find installation tips at our Installation page. We also include installation instructions with your order. 

How long will the murals stay up?

Adhesive products are perfect for temporary application uses. However, if you take care of your product, it has the potential to last for years. anewall adhesives will generally last 2-3 years indoors. Do try to keep your anewall adhesive away from sunlight and heat sources as this can damage the adhesive and cause your product to peel. We cannot guarantee the anewall adhesives durability outdoors due to varying weather conditions. Pre-pasted wallpaper is a permanent wall covering option and will last indefinitely. 

What surfaces can I apply your anewall adhesive products to?

We highly recommend smooth surfaces. If your wall is rough, bumpy or newly painted, anewall adhesives's may not be able to fully adhere to the wall. anewall cannot be held responsible if any graphics applied to a bumpy texture do not stick. That being said, most applications should fare well. Begin by sanding the surface to prevent bubbling from occuring during application. Then, grab a clean, damp cloth and wipe down the surface. Allow one to two days of dry time before applying your mural. Do NOT wash your decal or mural with soaps of any kind or any other liquid cleaner. Instead, opt for a dry cloth to clean your anewall adhesive.

What happens if I make a mistake with my mural or wallpaper installation?

No problem! With our Adhesive Vinyl and Repositionable Matte Fabric, just peel it off your wall and try again! Always make sure to take care in preparation of your wall surface and removing your wall decal.

How should I remove my anewall adhesives?

The removal of our anewall adhesive products is easy! Expose a corner of your design with your fingernail and slowly peel it off the wall. Be patient in your removal technique to decrease the chance of any paint specks coming off with the removal of the decal or fabric. If you’ve applied your anewall adhesive to a less porous surface like glass, we recommend that you use a hairdryer (set to a low heat) to warm the decal, this slightly releases the adhesive, making it even easier to peel off.

Will the anewall adhesive damage my wall?

No, our anewall adhesive products should not leave any residue or paint damage. However, we cannot be sure of the condition and quality of your painted wall surface, and some paint flecking may occur. If this occurs, some minor paint touchups will be required. Be slow and careful with your removals.
** Important Disclaimer
The colour of the photo displayed may vary slightly from your monitor to our printer. Since all monitors differ, we cannot guarantee that the color displayed on your monitor will come out exactly as you see it. If you are worried how the image may change once printed, please contact us for samples.

Shipping Information

What if I have a special request regarding my order?

You can leave us any requests that you may have during the second step of the checkout process. You will see that there is an option to leave any additional comments during this step, and these comments will be reviewed by our staff.

How can I ship to an address different from my billing address?

When placing your order, you have the option to select different addresses for shipping and billing. If you wish to select different addresses, simply uncheck the “Use delivery address as the billing address” box, and the option to have separate addresses for the order will be given to you.

Will all of my items from a single order ship together?

Yes, from a single order all of the products will be shipped at the same time. However, separate shipping tubes may be used in order to ensure proper shipping integrity.

How do I know when my order has shipped?

You will receive an email from us stating that your order has shipped. This email will include a tracking number so that you can track the progress of your shipment.

How can I track my order?

You can track the shipping progress of your order using the tracking number that was given to you via email at the time of order shipment. You can also find this information in your Order History which is located on the My Account page.

Do you ship internationally?

Yes, we offer international shipping, however rates will vary. Check our Shipping section to find more details on our international shipping policies.

Do you ship to Italy?

Yes, we offer shipping to Italy, however due to the shipping infrastructure we are unable to guarantee delivery. Anewall is not responsible for any damages, undelivered packages, and issues regarding the product.

Custom Order Information

Can I request a specific size for any photo on your site?

Yes, include the requested size in the comments section of the Customize form located at the top of the menu bar. We will do our best to accommodate your request. That being said, some photos cannot be increased past a certain size due to the original quality constraints of the photograph. We will contact you if the size request cannot be met, and we will discuss further options from there.

What size image file is required to make the best possible print?

While we work with images of all sizes, typically a file size of 2 MB or greater is enough for us to work with. Any smaller and we'd be happy to work with you to reduce the look of pixelation on your photo.

Can I customize the colours of your wall murals?

Yes, we can offer almost any colour. Feel free to ask if you want a custom color!

How much does a custom order quote cost?

Custom order quotes are free. If you fill our a custom order form, we will promptly reply within 1-3 business days. When you are ready to place a custom order there is a 10% customization fee for the custom design size. 

What type of media is offered for custom orders?

We can offer any media type that we stock, and if you wish to have a different type of media we can discuss that with you after the customization form has been filled out. If a specific media is not requested for any of our wallpaper or mural designs then the order will be printed on our pre-pasted wallpaper. To see descriptions of our other media please see the beginning of the FAQ.

How do I stay updated with promotions and new products?

Check out our Blog which is frequently updated with news and promotions.

Order Information

How will I know that my order has been placed?

You can check the status of your order by logging into your account and clicking the Order History link.

After I place my order, when is my credit card charged?

Your credit card will be charged once the order has been placed. Your order then enters our shipping queue. 

Which credit cards do you accept?

We accept almost all forms of credit cards including Visa, Mastercard, Amex, Discover and Diners Club.

How do I know that my credit card information is secure?

If you place an order on our site, we provide 256-bit SSL encryption to make sure that your credit card information is secure. We are partnered only the most reliable credit card processing merchant known as Stripe who provides us with PCI compliance and deals with the secure processing of your information for us.

How are taxes calculated for my order?

We currently do not charge tax on any of our orders except within Canada!

What if I have a question that is not listed in the FAQ?

If you have a question that is not listed in the FAQ, please visit the Contact Us page and submit your questions to us. We will get back to you within 1-2 business days.

 

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